TOTAL EM
  • Emergency Professionals
  • For The Public
  • Our Friends
  • About Us and Disclaimer
  • Twitter
  • LinkedIn
  • Facebook
  • Contact Us

Emergency Professionals

Podcast #84 - We Are Family (Not Your PCP)

2/27/2018

0 Comments

 
Picture
We are medical professionals and we want to help our family and friends as much as we help our patients.  However, there is a real challenge to balance how you help a family member or friend when they have medical questions or concerns.  After all, most likely you are not their primary care provider (PCP).
Providing medical care to patients is what we do every shift, but trying to do the same thing with our family and friends who want our help is a challenge.  Legally, this can sometimes be complicated as most states and countries have some version of legal precedence on what we can or cannot do for family.  Friends tend to be more ambiguous though in most situations.  It is important to know the law and explain this to those who are not your patients.  Try to make a clear distinction between friend and medical provider. 

Obviously, we are not talking about the friend who presents to you at your emergency department complaining of an acute medical condition.  In this situation, you can appropriately see them, chart on their care, diagnose, and treat them.  Also, with those clear records comes an established relationship with you being the medical provider for that event which is also billed.

When a friend or family member approaches you asking you to look at their rash or complain of some vague symptoms such as feeling dizzy, there is a more difficult distinction from being the concerned friend or relative to the medical professional you are.  Most likely they are not presenting in a place where you work.  You probably are unable to document your encounter.  And it is very likely that you are not billing them.  After all, many are probably coming to you to avoid a bill in the first place.

This situation is even more complex when it is done at a distance.  When you cannot directly visualize the patient or rely solely on pictures for a rash, you can miss a lot of the key components seen on clinical examination.  Rarely will you have the time to ascertain all the details you would need or expect to get when you are in the appropriate clinical environment.  In the cases of many complaints such as the dizzy relative, you will not have access to the tests you need to help rule in or rule out pathology.

All of this puts you in a certain degree of risk.  What happens when you miss the life-threatening diagnosis?  Unfortunately, there is very little protection for you as the provider.  They may not understand the difference of medical advice versus friendly conversation.  This in turn can lead to trust issues and damage relationships.  Although we want to help family and friends, we have to recognize that there is a very challenging barrier that persists.

You have permission to say “no” to your family and friends.  It is entirely acceptable to say that they need to see their medical professional or seek out care by somehow who can do a more thorough evaluation in an appropriate medical setting.  In the emergency situation, providing stabilizing care is appropriate but in the non-emergent situations, try to encourage them to seek out the most appropriate care.  This is especially true when they ask for information outside of your specialty.  There is so much to medicine that we can never know it all and this is usually an easy one to redirect their care.

Sometimes we can look at a situation and tell that an action needs to be taken.  You can vocalize your concerns but explain that further evaluation and treatment is needed in the right setting and that you cannot offer it to them directly, but will be happy to direct them to the appropriate resource.  If someone has a condition that requires treatment or requests a prescription, this is often easier as we can usually defer to laws or policies that prevents us from treating patients outside of our established practice and/or to relatives.
​
It is a hard conversation, but one we often have to have with family and friends.  Be courteous, kind, and compassionate.  However, do not perform an action that could bring you personal or professional risk.   

Let us know what you think by giving us feedback here in the comments section or contacting us on Twitter or Facebook.  Remember to look us up on Libsyn and on iTunes.  If you have any questions you can also comment below, email at thetotalem@gmail.com, or send a message from the page.  We hope to talk to everyone again soon.  ​Until then, continue to provide total care everywhere.
podcast_84.mp3
File Size: 8435 kb
File Type: mp3
Download File

0 Comments



Leave a Reply.

    Libsyn and iTunes

    We are now on Libsyn and iTunes ​for your listening pleasure!

    Archives

    July 2022
    June 2022
    June 2021
    April 2021
    March 2021
    February 2021
    January 2021
    December 2020
    October 2020
    September 2020
    August 2020
    July 2020
    June 2020
    May 2020
    April 2020
    March 2020
    February 2020
    January 2020
    December 2019
    November 2019
    October 2019
    September 2019
    August 2019
    July 2019
    June 2019
    May 2019
    April 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    February 2018
    January 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017
    May 2017
    April 2017
    March 2017
    February 2017
    January 2017
    December 2016
    November 2016
    October 2016
    September 2016
    August 2016
    July 2016
    June 2016

    Categories

    All

    Picture

    RSS Feed

Our Pages

Emergency Professionals
For the Public
Our Friends

Support

About Us and Disclaimer
Contact Us
© COPYRIGHT 2015. ALL RIGHTS RESERVED.
  • Emergency Professionals
  • For The Public
  • Our Friends
  • About Us and Disclaimer
  • Twitter
  • LinkedIn
  • Facebook
  • Contact Us